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KollusPlayerX Error Code | 8479
This error code means video content is stopped because of duplicate login with the same ID.
KollusPlayerX Error Code | 1002
1002
Kollus PlayerX has automatic system to stop playing content for the sake of protecting copyrights of the content when screen/audio capture program is being activated.

(In PC)
1. Remove capture program and then rebooting is recommended. Or kill a process ahead of playing content.
- Even though capture program is not operated, capture blocking is executed if capture program is on the list of operating process. In this case, videos are not playing.
- If you don’t reboot your PC after removing the capture program, process is not yet deleted and blocks playing.
- When some vaccine such as VirusChaser misinterpreted the video playerXX as a malicious file, videos are not playing. This case must be dealt with temporary pause or uninstallation of the vaccine program, and rebooting to play video again. (For the user of other vaccine programs, see ‘vaccine program crash’.)

2. For Mac OS/X, kill a process of QuickTime program for Mac.
- QuickTime for Mac has a screen recording function in it.
- Kullus PlayerXX is not activated while QuickTime is operating.
- You cannot delete QuickTime since it is basic program of Mac OS. So, it should be completely ended at the upper left menu.

3. Uninstall capture program such as AnCamera. After deleting, rebooting is recommended.

4. For Chrome user, delete capture blocking such as Snagit in Extension Plug-in.

5. Video is not playing with video capture program among Extension in Chrome.

You will be able to watch video if you uninstall capture program following the instructions below.

a. Click on "Chrome Menu" button(Customize and control Google Chrome).
b. Click "Settings".
c. Click "Extensions" on the upper left of setting page.
d. Delete capture blocking program out of Extensions list. You can see a trash can icon.
e. Click delete button.
f. Deleting is completed.



※ It is recommended to end running process in Task Manager rather than to end the running program directly. It is usual case that process is still running even though you had ended the program.

(For mobile)
1. Capture program is not completely removed when you remove shortcut icon of the program. (Please check if it is completely deleted on ‘Modify/Uninstall’.)
2. Delete Mobizen(capturing app). After deleting, rebooting is recommended.
▷ If the same message appears even after capture program was deleted, check Windows 10 Game DVR function make sure it was paused. Windows 10 Game DVR as bundled software of Windows 10, could affect the operation of capture blocking.
▷ If you have to use a capture program for business purpose, please close it. You can choose either ON/OFF in Manage add-ons in AnCamera(iexplorer.exe, ksmodule.dll).
Please watch video after following the process below.
Internet Explorer setting> Manage add-ons > Disable ”iekeybho Class”
▷ Software such as Simplecapture (SCapture.exe) may be installed without user’s recognition.
KollusPlayerX Error Code | 8664
8664‘System time is not accurate.’
An error message below might be displayed if ‘user time’ on the user PC is different from ‘system time’. Identification/security program is operating for downloaded video course, so error might occur or you won’t be able to play video clip.
When Kollus PlayerX was installed on your PC with incorrect date and time,
error occurs while playing content. Adjust date/time as the time zone as below.

(Step 1)
Click in the following order.
[Start > Control Panel > Date and Time]
[Start > Control Panel > Clock, Language, and Region > Option > Date and Time]
For Windows 10, click in the following order.
[Start > Settings > Time and Language > Date and Time > Additional Date, Time and Region Settings > Time and Date]

(Step 2)

You should adjust time on your PC if it is different from current time. Especially for foreigners, there might be time gap between time zone set on your PC and your region. In that case, adjust time difference and click [Internet time] tab.

(Step 3)

On the screen above, click [Change settings].

(Step 4)

On the screen above, make sure [Synchronise with an Internet time server] is checked and click [Update now].
KollusPlayerX Error Code | 9500
9500
It is suspected to be ‘DRM Error 9500’ when you get no response after clicking a button to download contents or cannot download at any round of courses. Failure to activate download button as error of Internet Explorer was reported and IE initialization is needed to solve it.
KollusPlayerX Error Code | 8636


8636
This error code occurs when expired input information after DRM call back is not proper. In many cases, it happens when the course you are taking has passed the expiration date.
KollusPlayerX Error Code | 8673 – Over the limit of number of device


8673
This error code occurs when the user has reached the limit of the number of devices the user can register. (1 device per each) The video clip you want to play is protected by DRM, and all related rules are following the policy of the content provider. Contact each content provider to ask initialization for the device your ID is registered.
Do I need a data connection when I play a downloaded video class?
When using K-beauty school, data connection is required when communication with the server is made for login, transfer of progress of the class, and movement among menus. Also, when playing a downloaded video class, less than 10KB of data is used to send one WeChat message. So, it is not available to play when the network connection (WIFI,3G/LTE) is completely blocked.
Will data be charged when taking classes?
There are two methods to register for classes; a real-time data-streaming method (See lesson) and download. In case of streaming, the mobile carrier data charges will be charged if data is connected via 3G, LTE, not WIFI. Both streaming and downloading use the same amount of data as 1500 to 2000 MB, and when playing a downloaded video class, less than 10KB of data is used as same as to send one WeChat message.

* Internet access is required when playing downloaded video class because it communicates with the K-beauty school server to confirm the fact of the class.
The video break or buffering occurs during the playing of video class.
Frequent buffering occurs when the network connection (WIFI,3G/LTE) of the mobile phone (tablet) is turned off or network sensitivity is unstable. Especially, if you use tethering(hot spot) and WIFI in public places, there is a high possibility of buffering depending on user and environment.
How to check the network connection
1) Make sure the network connection (WIFI,3G/LTE) is turned on.
2) Turn off the power of your mobile phone (tablet) → Turn on the power and access the site again.
3) If you are using WIFI, change the data access method to 3G/LTE, or if you are using 3G/LTE, change the data access method to WIFI, and try again.

If the problem is not solved by above method,
Contact us “After logging in to the site > Customer center > 1:1 inquiry”

Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)
Is it available on more than two mobile phones(tablet)?
I am sorry but for security reasons, it is not available to take a class more than on mobile phone(tablet). After the playerXX is installed, the class is automatically registered on the device that took the class for the first time.
If you want to take classes on another device,
Contact us “After logging in to the site > Customer center > 1:1 inquiry”

After the unregistering, the playerXX will be installed on a new device and will be automatically registered when taking classes. However, it is not available to use the same ID at the same time.
1) How to register the device
Login → Install PlayerXX → Take classes (automatic registration)
2) How to unregister the device
* It is not available to use two devices with one ID at the same time.

* To unregister the device
Contact us “After logging in to the site > Customer center > 1:1 inquiry”
Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)
Is it available to continue to taking the classes after changing the mobile phone(tablet)?
If you are planning to change your mobile phone (tablet), you need to unregister it from your exiting device before you use the changed phone.
To unregister the device
Contact us “After logging in to the site > Customer center > 1:1 inquiry”

Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)

After the unregistering, the playerXX will be installed on a new device and will be automatically registered when taking classes. However, it is not available to use the same ID at the same time.
Let me know how to register the device.
After the installation playerX from site, it will be automatically registered with the device you took during the class and it is not able to take it on another device as it exceeds 1 mobile/PC1 devices.
If you want to take classes on another device, it is available after unregistering the previously registered device.
It is not available to take classes with the notice “Recording application is detected”.
To prevent replication of the course, it is not available to access the recording application on your mobile phone.
Please delete the recording application and try it again.
How do I leave the membership?
After logging in to the site, and click three-party menu in the upper left corner,
go my page > membership withdrawal, and it is available to request withdrawal from membership.
* When you withdraw the membership, all classes and coupons held during membership will be expired and will not be restored upon re-enrollment.
* The process takes about a week after requesting membership out. Please understand that e-mails may be sent during this period.
* You cannot re-register within 30 days after you withdraw the membership.
How do I modify the membership information?
1) Click on "My Page" in the upper right corner after logging in to the site.
2) Click on the "Modify Information" menu on the right.
3) Select the desired information and click "Modify Member Information" after modifying it.
Can I change the mobile phone number?
It is not available to change the mobile number you are already using.
All your class records and activities are managed based on your mobile phone number, and if you change them arbitrarily, you may experience security problems so it you cannot change the mobile phone number.
This is a policy for our customers to protect their privacy and use the right site, so please cooperate even if you feel uncomfortable.

If you have more questions,
Contact us “After logging in to the site > Customer center > 1:1 inquiry”
Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)
I cannot remember the password.
You may find/change your pass word by three-column menu on the top left and login button.
Refund Policy
[Refund Policy]
- The refund policy for this course is subject to the K-beauty school refund policy.
- In the case of general lecture (basic / style / practical), if it is less than 7 days and the 0% of class attendance rate, the 100% refund is available.
- In the case of general lecture (basic / style / practical), if it is 7 days or more after the class begins, the partial refund for the remaining days is available.
- In the case of general lecture (basic / style / practical), if the average class attendance rate is more than 50% or one month is passed from the payment, the refund is impossible.
- In the case of general lecture (basic / style / practical), except in the case of a full refund and no refund, 1⁄2 is refunded.
- Refunds take an average of 7-10 days from the receipt date of request (based on business day).
- Refunds are only refundable by the same payment method.
- After the refund application is made, the person in charge of refund will check and process it, so it cannot be canceled directly.

※ Package product will be subject to separate refund policy
1) 100% refund will be available if the attending class is less than 5 classes within 7 days from the payment date.
2) If the 7 days or more from the payment date is passed or the attending class is over 5 classes, the amount after deduct daily deduction amount will be refunded.
* The amount after deduct daily amount from the amount of payment will be refunded (The refund will be applied based on attending date from the date of payment to the date of the refund application.)
3) Partial cancellation by each product is not allowed by, and the whole is canceled.
4) If the promotion free gift has been delivered, it can be refunded after confirmation of receipt and if it is used or damaged, you have to pay and return the amount according to the selling price.
5) For combined product, refunds can be made for item unopened it
How to apply for a refund and notice
based on the application date and time of [Home page] → [My page] → [My cancellation refund].
1. Once the application for a refund is confirmed, the relevant department will respond within one to seven days. (Based on business day)
However, if you cannot contact us for personal reasons, we will send you an e-mail message regarding refunds to your information. Please note that the member is attributable to any disadvantages related to refunds that are not conducted due to lack of contact.
2. Notice
1) You will not be disadvantaged by registering a refund application within the refundable time period at My page > My cancellation refund. You need to respond to the refund related information from the person in charge of the refund to process it quickly.
2) For overseas residents, leave your 070 number or returnable email address so that the refund can be processed by phone or emailed to the person in charge of the refund.
3) Refunds are not allowed for classes which is already expired due to personal reasons.
4) If a class that meets the refund criteria is changed to another class, direct change is not possible and the refund must be processed and reapplied or referred to the customer center.
5) If caught for illegal sharing or distributing of video clips, refund is not allowed.
6) Refunds are processed by the member using the method of payment. However, if you are refunded to an account for a refund, such as a credit refund, you will be deposited until 6 p.m. of the next business day. If it is not a business day, a refund agent will notify you in advance.
Can I get a refund on someone else's account?
You can get a refund with the account number of your name that you have applied for.
Please note that it is not possible even if you ask as a separate request.
Where can I find the refund?
The person in charge will check and process the correct amount at Site > My page > My cancellation Refund.
Can I get a full refund if I haven't taken any classes?
For general classes (Basic/Style/Actual), 100% refund is possible if the classes start less than 7 days and the class rate is 0%.
For general classes (Basic/Style/Actual), refunds are not possible on 50% or more of the class rate, after one month of payment.

In case of package, you will be 100% refunded if you take less than 5 classes within 7 days of the payment date.
In other cases, please note that a deduction may be made.
Is it not possible to have direct cancellation?
After applying for a refund, the agent will check and process it.
Therefore, it is not possible to cancel it directly.
Should I only refund the same payment method?
Basically, we process the refunds for the means the customer paid by the member.

ex) For credit card refund, cancel with the same card
Credit card refunds cannot be refunded to an account.
Refund processing period
Refunds take an average of 7-10 days from the date of receipt (based on the business day).
However, it is based on the date of receipt at Site > My page > My cancellation refund, so please note that if there is a book or a delivery product for a refund, the refund will be processed after recovery, which may take longer.
What are the PC specifications to take the class?





* Notice
- If the mobile specification or PC specifications are not met, video loss may occur due to lack of resources.
- In the event of recommended mobile, PC or video loss, the system might run out of resources, so please secure resources and perform virus or malicious code check.
- Please check the availability of sample classes in the local area before taking classes in overseas as they may not be smooth due to local circumstances.
I am not able to play the class.
1) Black screen
Class play(KollusPlayerXXXX) program is caused by a connection error
For accurate error checking,

Contact us “After logging in to the site > Customer center > 1:1 inquiry”
Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)

2) Buffering phenomenon
The symptoms of slow or interrupted video playback can be caused by slow Internet speeds or poor mobile phone or PC performance.
① When internet speed is low
Tethering/Hotspot, and WIFI in public places are likely to slow down the Internet depending on the user or environment, so try changing the network you are using when buffering.
Also, in case of abroad, when and for local businesses can differ on the speed according to the internet.
② In case the performance of a mobile phone or PC is not good
[For Windows PCs]
From "Run task manager → Performance", if the "CPU and memory usage" reaches 90% or more, the course may slow or slow down. If your CPU and memory usage is high, please close any programs you are running that you don't need, and delete any antivirus or clean programs that you don't know, and any downloaded secondary programs.
The device I'm not using is registered.
This is what you can see when you reinstall the OS or update Windows after formatting your PC on your existing device.
Or, the internal information of the device used in the mobile device during software update or initializing of the factory has been changed and may be recognized as a different device.
In case of the above symptoms, we provide 3 PCs and 2 mobile phones with registration. If you have used all of the registration numbers, please contact the customer center.
. I can find that the number of device changes has been exceeded.
The first time you register a PC, you can take it without any additional registration on that PC, but you may need to register for it when you format it, update it, or reinstall the PC.
Please understand.

* Up to one PC can be registered
* Up to one mobile phone can be registered

For additional inquiries,
Contact us “After logging in to the site > Customer center > 1:1 inquiry”
Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)
Where can I find the device information registered in my ID?
After login, click My Page > PC / Mobile Properties and you can find information.
Is it possible to pay for extension or re-taking class?
All lessons and package classes can be extended or retaken.
* Extension can be applied during the course period and there is no limit on the number of times.
* You can reapply for the lessons any time after the lesson completion and no limit on no. of retral.
* Extension of lessons is available at 50% off the price and retaking lesson is available at 30% off the regular price.
Let me know how to pay.
K-beauty School is available in various languages.
Basically, it is becoming a Chinese, English, and Korean service.
Please refer to the different payment methods by language.

1. Chinese
It provides QR code payment and WeChat Pay payment system for users of WeChat.

2. English
It provides QR code payment and PayPal payment system for WeChat users.

3. Korean
It provides QR code payment and KG INICIS payment system for WeChat users.
Where can I check my purchases?
You can check it at My Page > Purchase details, after logging in to the site.
I want to change from a lump sum payment to a monthly installment payment.
I'm sorry, but you can't change your credit card payment month after payment is completed.
If you want to change the installment, please refund the product you have already purchased and you need to make the payment again using the payment method you want to change.
I want to change the payment method after paying already.
I’m, sorry, but you can’t change it after your payment is completed.
If you want to change the payment method, please refund the product you have already purchased and you need to make the payment again using the payment method you want to change
Can I pay in installments?
I'm sorry, but split payments are not supported.
Please use interest-free installment benefits in the notice on the site when you pay with the credit card.
Is it available to pay by phone?
Yes, it is available.
You can pay by phone by calling the K-beauty School customer center.
Your personal information will be deleted to protect your customer's information after payment.

In addition, you can get more detailed information by using the above chat consultation.
How many months is interest-free installment available?
The number of months in which interest-free installment payments are available varies by credit card company.
Details of the event can be found in the site notice.
How do I suspend the classes?
The K-beauty School course is a part-time course that can be taken for a certain period of time, but you can stop it once regardless of time, in case the class is difficult to take.
After logging in, you can select the class at My Page > My Class Room > “Under taking classes" and stop it using the "Apply to suspend the class" button as shown below.




Where can I download the class materials?
After logging in, go to My Class Room, and you can select the desired class and download it from "Class Materials"
A dedicated program called Adobe Acrobat Reader is required to view lecture notes.
Adobe acrobat reader download

http://get.adobe.com/reader/
What is extension and re-taking class?
Extension: Application can be made within the period when the course has not been completed.
Re-taking class: You can sign up for retaking course at any time after the course duration ended.
※ Please note that the amount for extension/ re-taking class is different for each class.

Extension: 50% discount on tuition
Re-taking class: 30% discount on tuition
When will the day of course begin?
For the start date of the course, it will be the date you started the first class by clicking the [Start Course] button yourself, not the date that payment was completed.
However, the waiting period for a course will last only 10 days from the payment date, and if you do not start the course within 10 days of the wait period, the course will be automatically started on the 11th.
Please note that the course will be applied from the day the class begins.

If you do not click the [Start Course] button, the "Automatic" course begins 10 days after the payment date, so you need to start the course formally from the 10th day of the payment date to avoid any disadvantages.
Please remember this point!
Can I take the class later after I pay?
The course will start automatically 10 days after payment.
If you want to take the course within10 days, you can click the class in my class room on the My Page to activate it.
When can I take the class after I pay?
After payment, you can click the appropriate class in my room on the My Page to activate it.
Please note that if you click the button without 10 days after payment, it will start automatically.

1) The course period can be found on the My page > My class room > Under taking classes>.
2) A notice mail will be sent automatically upon payment as shown below.
- Registration completed text
* In some cases, a delay can be made depending on the text transmission situation.
Where can I ask questions during the course and study?
After you log in to the site,
Please use My classroom > Class inquiries.
※ Also, please use WeChat for faster consultation.
I made the payment twice by mistake during the payment by credit card.
You can cancel the approval if you contact us.

Contact us “After logging in to the site > Customer center > 1:1 inquiry”

Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)
Do you provide coupons or points when taking classes?
Yes, we provide you three coupons that you can use to pay for membership.
And we will write down points when applying for classes.
Can I cancel the payment after a few days?
You can cancel the approval if you contact us.

Contact us “After logging in to the site > Customer center > 1:1 inquiry”
Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7912
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)
Can I see and take classes even if I immigrate to another country during my payment membership?
Yes, as long as you have the internet installed, you can watch it anytime, anywhere.
The video is too bright and I cannot see it well.
A. Please adjust the screen brightness on the monitor.
B. If it is still not available, call the customer center and we'll check your computer so you can watch the video class in the optimal situation through remote assistance.

Contact us “After logging in to the site > Customer center > 1:1 inquiry”
Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)
I cannot hear any sound.
A. There is a sound card inside in your computer. Is there anything that looks like a [speaker shape] at the far right of the computer's start button (located at the bottom of the computer screen)? If you don't, you'll need to install the sound card driver again.

B. Make sure that the word "silent" is displayed in red of the speaker shape at the end of the left, and if it's checked, you need to loosen the "Mute" check.

C. If it is still not available, call the customer center and we'll check your computer so you can watch the video class in the optimal situation through remote assistance.

Contact us “After logging in to the site > Customer center > 1:1 inquiry”
Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)
What is remote assistance?
Remote Assistance is a service that allows the service team of K-Beauty to connect to your computer through the internet and watch videos seamlessly.

If you contact the customer center in front of the computer you want to check out, the service team will kindly explain the procedure.

You don’t need to worry because there are no new programs installed at all without additional cost or customer permission

Contact us “After logging in to the site > Customer center > 1:1 inquiry”
Add WeChat counseling ID : gaeco72
Customer counseling : +82 070-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)
Is it not available to install the playerX?
If the playerX is not installed, click the install play below to install it manually.

[Install KollusPlayerX]

Contact us “After logging in to the site > Customer center > 1:1 inquiry”

Add WeChat counseling ID : gaeco72
Customer counseling : +82-70-7770-7913
Customer service email: cs@kbos.kr
Business hours: 10:00~18:00 on weekdays(Monday-Friday)

If there is no questions you are looking for?

View all FAQ 1:1 inquiries WeChat ID : gaeco72